Privacy policy

Last Updated: April 5, 2026

At RetailZap ("we," "our," or "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit retailzap.com and make a purchase.

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1. INFORMATION WE COLLECT
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Personal Information You Provide:
• Full name
• Billing and shipping address
• Email address
• Phone number
• Payment information (processed securely via Shopify Payments — we do not store card data)

Information Collected Automatically:
• IP address and approximate location
• Browser type and version
• Device type and operating system
• Pages visited and time spent
• Referring URLs and click behavior
• Cookie identifiers and session data

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2. HOW WE USE YOUR INFORMATION
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We use your data to:
• Process, fulfill, and ship your orders
• Send order confirmations and shipping updates
• Provide customer support
• Detect and prevent fraud
• Improve website performance and user experience
• Deliver targeted advertising via Google Ads
• Comply with applicable laws and regulations

Legal Basis for Processing (where applicable):
• Contract performance — to fulfill your order
• Legitimate interests — fraud prevention, analytics
• Legal obligation — tax and regulatory compliance
• Consent — marketing communications and cookies

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3. COOKIES & TRACKING TECHNOLOGIES
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We use cookies and similar tracking technologies on our website.

Types of Cookies We Use:
• Essential Cookies — Required for the website to function (cart, checkout, login)
• Performance Cookies — Analyze how visitors use our site (Google Analytics)
• Advertising Cookies — Used to deliver relevant ads and measure campaign performance (Google Ads)
• Functional Cookies — Remember your preferences

Cookie Consent:
By continuing to use our website, you consent to our use of cookies. You may withdraw consent at any time by adjusting your browser settings or using a cookie opt-out tool.

To manage or disable cookies:
• Browser settings: most browsers allow you to block or delete cookies
• Google opt-out: https://adssettings.google.com
• Network Advertising Initiative: https://optout.networkadvertising.org

Note: Disabling essential cookies may affect website functionality.

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4. GOOGLE ADS & REMARKETING
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We use Google Ads to advertise our products across the web. Google may use cookies to serve ads based on your prior visits to our website.

Google's advertising features we may use:
• Remarketing / retargeting
• Google Analytics for Display Advertising
• Interest-based advertising

You can opt out of personalized Google advertising at:
https://adssettings.google.com

For more information on how Google uses data:
https://policies.google.com/technologies/partner-sites

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5. DATA SHARING & THIRD PARTIES
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We do NOT sell your personal information.

We may share your data with trusted third parties solely to operate our business:
• Shopify Inc. — e-commerce platform and payment processing
• Shipping carriers — to fulfill and deliver your orders
• Google LLC — advertising and analytics services
• Fraud prevention services

All third parties are contractually required to protect your data and use it only for the specified purpose.

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6. DATA RETENTION
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We retain your personal data only as long as necessary:
• Order records: up to 7 years (tax and legal compliance)
• Marketing data: until you unsubscribe or request deletion
• Analytics data: up to 26 months

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7. YOUR RIGHTS — CALIFORNIA RESIDENTS (CCPA)
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If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

• Right to Know — Request disclosure of the personal information we collect, use, and share
• Right to Delete — Request deletion of your personal information
• Right to Opt-Out — We do NOT sell personal information
• Right to Non-Discrimination — We will not discriminate against you for exercising your rights
• Right to Correct — Request correction of inaccurate personal information

To submit a CCPA request:
Email: support@retailzap.com
Subject line: "CCPA Privacy Request"

We will respond within 45 days. We may need to verify your identity before processing your request.

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8. DATA SECURITY
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We implement industry-standard security measures including:
• SSL/TLS encryption for all data transmission
• PCI-DSS compliant payment processing via Shopify Payments
• Access controls and secure server infrastructure

No method of internet transmission is 100% secure. We cannot guarantee absolute security.

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9. CHILDREN'S PRIVACY
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Our website is not directed to children under 13. We do not knowingly collect personal information from children. If you believe we have collected such information, contact us immediately.

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10. CHANGES TO THIS POLICY
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We may update this Privacy Policy periodically. The "Last Updated" date at the top reflects the most recent revision. Continued use of our website after changes constitutes acceptance.

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11. CONTACT US
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RetailZap / SOSA CYBERNOVA TECHNOLOGIES LLC
121 E 2nd St, Maysville, KY 41056
Email: support@retailzap.com
Phone: +1 606-654-8854